Event: It is a change of state that has significance for the management of a CI or IT Service. Continual Service Improvement Manager is responsible for defining Key Performance Indicators for Change Management., 2007) and, in spite of being often associated with ITIL (OGC, Please remember it is a guide only and you should check information with the appropriate authority as part of your event. Service Management is a set of specialized capabilities for delivering value to customers in the form of services.
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